Refund policy

Refunds do not apply to the following digital goods: ebooks and audiobooks. These are instant downloads.

Refunds only given if you buy a duplicate item within 48 hours of first purchase in which case the duplicate item will be refunded.

Unfortunately, we do not accept cancellations, returns or process refunds.

Refunds for physical goods:

There is no return for change of mind. Returns are given for faulty items if you contact us within 7 days of receiving item (according to the tracking).

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

WE WILL BE SHIPPING YOUR PRODUCTS TO THE EXACT ADDRESS THAT YOU GIVE US.

IF YOU ARE AN INTERNATIONAL CUSTOMER, MAKE SURE THAT THE ADDRESS YOU GIVE US CAN ACCEPT INTERNATIONAL PACKAGES. WE CANNOT BE HELD ACCOUNTABLE FOR DELIVERIES THAT DO NOT OCCUR DUE TO INNACURATE OR UNDELIVERABLE ADDRESSES. 

For refund queries, please email (your email) within 7 days of receiving your product (according to the tracking). Please use the subject "returns" and include your name, order number, and reason for return, and photographs of faulty item. If item is faulty, we refund or resend your goods - your choice. We want you to be happy!

You can always contact us at cassandraassistant@gmail.com